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Clear Expectations: Good for Employees, Customers, and Business

I recently walked into a small clothing boutique at just the right moment—right as a manager was training a new...

How Much of a Salary Increase Would it Take for You to Leave Your Job?

How much of a salary increase would it take for you to leave your job? That “number” may reveal something about your...

The Seven Expectations for Great Leaders

What strong leaders do consistently and how you can strengthen each area. Great leadership isn’t about a title or a...

The Manager Squeeze: Why So Many Are Struggling and How to Spark Engagement from the Middle Out

Only 27% of managers are engaged in their work, according to Gallup’s 2025 State of the Workforce report. Let that sink...

The Alternative to Coaching Up or Coaching Out: Coaching Within

Coaching Within When someone struggles in a role, leaders often default to two options: coach them up - help them...

Stop Expecting You From Others

Something I try to remind myself often is "stop expecting you from others." It sounds simple, but it carries a powerful...

How Do You Like Your Feedback?

When my daughter began training at a fitness facility with guided coaching sessions, I found us reflecting on the...

Do You Know What’s Expected of You at Work? No, Really, Do You?

Whenever I tell people that the first thing employees need to be engaged is to know what’s expected of them at work,...

The Conversations I Avoided and What They Taught Me About Leadership

There were times in my career as a manager when I avoided difficult conversations, none of which I am proud of. I can...

 

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